Shipping Policy
Order Processing
We strive to process all orders as quickly as possible. Orders are typically processed and dispatched within 1–2 business days after payment has been received and confirmed.
Please note that processing times may be slightly longer during peak seasons, holidays, or promotional events.
Shipping Times
Once dispatched, orders are generally delivered within 7–12 business days for international destinations.
Estimated delivery times are provided as a guide only and may vary depending on:
- Destination country and region
- Customs processing times
- Local postal services and carriers
- Weather conditions or unforeseen delays
Tracking Information
Tracking details will be provided via email once your order has been dispatched. Please allow up to 48 hours for tracking information to become active.
International Shipping
We proudly ship worldwide. Customers are responsible for any customs duties, taxes, import fees, or additional charges that may be imposed by their country's customs authorities.
Delivery Delays
While we work closely with our shipping partners to ensure timely delivery, we cannot guarantee delivery dates and are not responsible for delays caused by customs, carriers, natural events, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for orders delivered to incorrectly provided addresses. If you notice an error, please contact us as soon as possible and we will do our best to assist before your order is dispatched.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and find a suitable resolution.
Contact Us
If you have any questions regarding shipping, please contact our customer support team and we will be happy to assist you.